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Xplore! Science Discovery Centre

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Xplore Science centre

Xplore! Science Discovery Centre is where science lives. Our science centre is stuffed to the gills with interactive science and technology for the whole family to enjoy.

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Terms & Conditions

These Terms and Conditions constitute a formal agreement between us and our
Customer (this being the person(s) who uses our products and/or services).
We and our Customer(s) accept and agree to be legally bound by these Terms &
Conditions. A credit or debit card guarantee, full or part payment and
acceptance of such by us for you to use our products and/or services
signifies an understanding and acceptance of these Terms & Conditions.

Terms and Conditions for Individual, Family, or Online Bookings

Any advance bookings made via our online booking system are subject to the following terms:

Upon booking tickets online, you will receive an email with the details which will be your proof of purchase.

Please remember to bring your proof of purchase with you, which can be shown on your phone or as a printout.

Tickets will only be valid for the date and entry time stated.

Xplore! Reserves the right to refuse entry if guests arrive late for their slot. However, all efforts will be made to re-allocate a ticket for the next available slot that day, otherwise a new date for entry will be agreed.

Supervision

Xplore! welcomes visitors of all ages, however, visitors aged 13 and under must be accompanied by an adult aged 18 or over. Any visitors aged between 14 and 17 must provide an emergency contact (this will be destroyed after their visit).

Cancellation

If you cannot make your booked session, we will try and move your tickets to another day. Refunds are only made in exceptional circumstances. Please email [email protected]. All income we receive is used to support our charitable projects and to support the running of Xplore!

In the event that local or national restrictions relating to Covid-19 prevent a booking from taking place, the booking can be rescheduled to a future date at no additional charge.

Annual passes

Annual passes are valid 12 months from the date of purchase.
Should entry to the centre be restricted due to COVID-19, Xplore! will adjust the expiry date accordingly. Please contact info@xplorescience.
Annual passes cannot be used for admission for a school booking, group booking, scout/guide booking or birthday party booking.

Carers

Carers are welcome to join a full paying visitor free of charge. Please note that proof of carer status must be shown at reception.

Gift Vouchers

Gift vouchers cannot be exchanged for cash, returned, or refunded.
Can be exchanged for admission to the centre, or for products within our shop and café.
We cannot be held liable for gift vouchers which are subsequently lost, stolen, or damaged. We reserve the right to refuse to accept a gift voucher which we believe to have been tampered with, duplicated, or damaged.

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Privacy Policy

WebTicketManager is a product that provides web-based technology and systems enabling the online transactional relationship between the venue (ticket provider) and its customer (ticket purchaser) and is committed to preserving the privacy of all data collected during the process. We undertake to comply with applicable UK data protection legislation at all times. Please read the following Privacy Policy carefully to understand how we use and protect this information.

By using the WebTicketManager transactional system with any business using the WebTicketManager service, the Customer (ticket purchaser) consents to the collection, use and management of their information under the terms of this Privacy Policy.

Information that we collect from the Customer
When the Customer orders products or services from participating venues using the WebTicketManager service, he/she may be required to provide certain personal information including name, contact details and credit or debit card information. For clarity, WebTicketManager uses a secure 3rd party processor for all credit / debit card transactions and has no access to the detailed card information.

We may also collect information about the Customer's participation with businesses using the WebTicketManager service through the Customer's general usage of the system as well as from the participating venues themselves.

Use of Customer information
This section explains the uses to which personal data may be used in accordance with the WebTicketManager service.

Customer information will be available for use by WebTicketManager, the specific business supplying the goods and services to the Customer using the WebTicketManager system and, if the Customer has entered the WebTicketManager system through a Box Office portal, to the Box Office operator.

Customer information will enable the business to supply the goods or services that the Customer has requested. It will also enable us and businesses using the service to contact the Customer where necessary concerning their order or for other relevant reasons. The information collected will also be used and analysed to administer, support, improve and develop the WebTicketManager system.

In particular, participating businesses may be supplied with certain aggregate and statistical information obtained through the Customer's use of the system that will allow such businesses to analyse and improve their services, for instance, by the monitoring of general customer trends. Please note that such aggregate and statistical information will not include information that can be used to identify Customers. The Customer may also be contacted for his/her views on our services as well as occasionally notified of important changes or developments to the service.

One of the further benefits of a Customer providing his/her information is to enable us to let Customers know about other products and services on offer which may be of interest, including details of new attractions or discount offers. We may contact Customers by post, telephone or fax, as well as by e-mail or SMS. Customers have the option to opt out of this communication prior to purchasing the goods and services. Customers who change their mind about being contacted in the future must contact us as set out below.

Disclosure of Customer Information
The information provided by Customers will be held on secure computers in the UK and may be accessed by or given to webticket staff and third parties including participating businesses for the purposes set out in this policy or for other purposes approved by the Customers. Where Customers have consented when providing their details, participating businesses may also contact Customers occasionally about their products and services which may be of interest, including offers and promotions other than those available through the system. Such businesses may contact Customers by post, telephone or fax, as well as by e-mail or SMS. Customers who change their mind about being contacted by businesses in the future must contact Livesmart as set out below.

Please note that participating businesses with which the goods or services are used may use further information obtained by them to market or to update their own databases. Finally, if webticketmanager enters into a joint venture with or is sold to or merged with another business entity, Customer information may be disclosed to such new business partners or owners.

Unless required to do so by law, neither Livesmart, the business or, if applicable, the Box Office operator will not otherwise share, sell or distribute any Customer's information without such Customers consent.

Security and data retention
We employ security measures to protect Customer information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Customer credit or debit card details will not be retained beyond the point of requiring them for the purposes of making the relevant payment for which such details were submitted. All other information will be retained for a reasonable period or as long as the law requires.
Accessing and Updating
Customers are entitled to see the information held about them and may request web ticket manager to make any necessary changes to ensure that such information is accurate and kept up to date, including details of what types of marketing such Customers would like to receive or not receive. Customers wishing to do this should contact webticketmanager either by e-mail or by post to the addresses set out below. A charge may be made for supplying a customer's records.

Changes to this Privacy Policy
Any changes to this privacy policy in the future will be posted to the site and, where appropriate, through e-mail notification.

Force Majeure
Except where otherwise expressly stated in this policy, we cannot, and will not accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss, as a result of “force majeure”. For the elimination of doubt, in these conditions, “force majeure” means any event which we, or our sub-contractors, could not, even with all due care, foresee or avoid. Such events include, but are not limited to, war, threat of war, riot, civil strife, terrorism, industrial disputes, natural disaster, adverse weather, fire, etc.

Complaints & Disputes
Any disputes or complaints must be brought to our attention in writing no longer than twenty-one (21) days from the origin such. We shall then be granted an additional sixty (60) days to investigate and resolve such a dispute or complaint without involving third parties or outside solicitors, litigation or counsel.

In the event of a complaint or dispute not being satisfactorily resolved, both parties irrevocably agrees that the dispute will be settled and determined by final and binding arbitration pursuant to the United Kingdom and that such arbitration will be conducted in accordance with the Rules and Procedures in current effect under English law.

Contact
All comments, queries and requests relating to use of Customer information are welcomed and should be marked for the attention of the Operations Manager, and sent either by e-mail to [email protected] or by post to:Wincham Business Park, Wincham Avenue, Northwich, Cheshire CW9 6GB

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Contact Details

Company Xplore! Science Discovery Centre

Address 17 Henblas Street

City/Town Wrexham

Postcode LL13 8AE

Country United Kingdom

Contact no 01978 293400

Website https://xplorescience.co.uk/

Email [email protected]

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