These Terms and Conditions constitute a written agreement between ourselves and our customer (this being the person(s) who uses our products or services). We and our Customer(s) accept and agree to be legally bound by these Terms & Conditions. Full or part-payment signifies an understanding and acceptance of these Terms & Conditions.

Reservations
Advance reservations are essential to prevent disappointment. Such reservations can be made through our website.

If booking through an approved representative, payment will be taken in accordance with their own terms and conditions of ticket sales. Your reservation is duly guaranteed by the issuing of a payment receipt or tour ticket(s).

Payment
Full payment must be made prior to completing your experience with us. Visa, MasterCard, Switch, Solo, Delta, JCB, Maestro, Electon and American Express are all acceptable forms of payment. A full receipt can be issued upon request.

Booking Amendments
You can amend your booking up to 24 hours prior to your visit but places are limited and we cannot guarantee to be able to accommodate you on other days at short notice.

Cancellation by you
If you cancel your booking before the booking date then a full refund can be arranged or we can transfer your booking to another date within a 3 month period. 

Cancellation by us
If the Government or local bodies enforce a Covid related shutdown of Catalyst or your home area restriction prevents you from travelling on the day of your visit, we will look to re-schedule your visit within 3 months.  If this is not possible we will offer a full refund (previous annual pass holders excluded from refund but will be granted an extension to their pass expiry dates).

Prices Quoted
Prices quoted on this site are correct as at 30th April 2021. Catalyst reserves the right to increase or amend prices without prior notification.

Price Inclusions
General admission price includes admission to Catalyst shop, cafe and gallery areas

Price Exclusions
The General Admission Price does not include admission to any of the additional activities such as the hands-on workshop. Tickets for these must be purchased separately.

Concession Requirements

Children
Children aged 3 and under are admitted free.

Special Needs
Catalyst has level access to all areas, automatic entry doors, a lift to all floors and a Changing Places facility.
Catalyst is happy to admit one 1:1 carer free of charge. Any additional carers will be admitted at the normal adult rate.

Animals / Pets
Well behaved pets are welcome in the main Reception, Café and Gift shop areas but not in the gallery spaces (for their own safety) unless assistance dogs.  

Overall Comfort and/or Enjoyment

Insurance

Weather, Traffic & Other Such Conditions Deemed Out Of Our Control

Breakdown, Maintenance or Immobilisation

Liability

Warranty

Reserved Rights

Force Majeure.

Complaints & Disputes.