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We put the fun in science

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Catalyst Science Discovery Centre

Welcome!

Catalyst makes science fun and exciting for people of all ages and abilities. Our new interactive gallery is home to a host of exhibits where you can create an animation, make a marble run, learn how to present the weather in our TV studio or even solve the net zero challenge!

Learn about the history of the local area in the Birth of an Industry or Baker galleries or take a ride in our scenic glass lift to the fourth floor Observatory gallery where you can marvel at the views over Cheshire. A perfect place to have a Heritage Afternoon Tea or for groups to experience our night at the museum sleepovers!

We are in the process of upgrading our ticketing system so we aren't taking online bookings at the moment. Please pay at reception on arrival.

Check the 'What's On' section on the website for the latest information about our activities and workshop.

Prices can be found here: https://www.catalyst.org.uk/visit/prices/

Monetary Voucher
Experience Voucher

Terms & Conditions

These Terms and Conditions constitute a written agreement between ourselves and our customer (this being the person(s) who uses our products or services). We and our Customer(s) accept and agree to be legally bound by these Terms & Conditions. Full or part-payment signifies an understanding and acceptance of these Terms & Conditions.

Reservations
Advance reservations are essential to prevent disappointment. Such reservations can be made through our website.

If booking through an approved representative, payment will be taken in accordance with their own terms and conditions of ticket sales. Your reservation is duly guaranteed by the issuing of a payment receipt or tour ticket(s).

Payment
Full payment must be made prior to completing your experience with us. Visa, MasterCard, Switch, Solo, Delta, JCB, Maestro, Electon and American Express are all acceptable forms of payment. A full receipt can be issued upon request.

Booking Amendments
You can amend your booking up to 24 hours prior to your visit but places are limited and we cannot guarantee to be able to accommodate you on other days at short notice.

Cancellation by you
If you cancel your booking before the booking date then a full refund can be arranged or we can transfer your booking to another date within a 3 month period.

Cancellation by us
If the Government or local bodies enforce a Covid related shutdown of Catalyst or your home area restriction prevents you from travelling on the day of your visit, we will look to re-schedule your visit within 3 months. If this is not possible we will offer a full refund (previous annual pass holders excluded from refund but will be granted an extension to their pass expiry dates).

Prices Quoted
Prices quoted on this site are correct as at 30th April 2021. Catalyst reserves the right to increase or amend prices without prior notification.

Price Inclusions
General admission price includes admission to Catalyst shop, cafe and gallery areas

Price Exclusions
The General Admission Price does not include admission to any of the additional activities such as the hands-on workshop. Tickets for these must be purchased separately.

Concession Requirements

Children
Children aged 3 and under are admitted free.

Special Needs
Catalyst has level access to all areas, automatic entry doors, a lift to all floors and a Changing Places facility.
Catalyst is happy to admit one 1:1 carer free of charge. Any additional carers will be admitted at the normal adult rate.

Animals / Pets
Well behaved pets are welcome in the main Reception, Café and Gift shop areas but not in the gallery spaces (for their own safety) unless assistance dogs.

Overall Comfort and/or Enjoyment

Insurance

Weather, Traffic & Other Such Conditions Deemed Out Of Our Control

Breakdown, Maintenance or Immobilisation

Liability

Warranty

Reserved Rights

Force Majeure.

Complaints & Disputes.

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Privacy Policy

WebTicketManager is a product that provides web-based technology and systems enabling the online transactional relationship between the venue (ticket provider) and its customer (ticket purchaser) and is committed to preserving the privacy of all data collected during the process. We undertake to comply with applicable UK data protection legislation at all times. Please read the following Privacy Policy carefully to understand how we use and protect this information.

By using the WebTicketManager transactional system with any business using the WebTicketManager service, the Customer (ticket purchaser) consents to the collection, use and management of their information under the terms of this Privacy Policy.

Information that we collect from the Customer
When the Customer orders products or services from participating venues using the WebTicketManager service, he/she may be required to provide certain personal information including name, contact details and credit or debit card information. For clarity, WebTicketManager uses a secure 3rd party processor for all credit / debit card transactions and has no access to the detailed card information.

We may also collect information about the Customer's participation with businesses using the WebTicketManager service through the Customer's general usage of the system as well as from the participating venues themselves.

Use of Customer information
This section explains the uses to which personal data may be used in accordance with the WebTicketManager service.

Customer information will be available for use by WebTicketManager, the specific business supplying the goods and services to the Customer using the WebTicketManager system and, if the Customer has entered the WebTicketManager system through a Box Office portal, to the Box Office operator.

Customer information will enable the business to supply the goods or services that the Customer has requested. It will also enable us and businesses using the service to contact the Customer where necessary concerning their order or for other relevant reasons. The information collected will also be used and analysed to administer, support, improve and develop the WebTicketManager system.

In particular, participating businesses may be supplied with certain aggregate and statistical information obtained through the Customer's use of the system that will allow such businesses to analyse and improve their services, for instance, by the monitoring of general customer trends. Please note that such aggregate and statistical information will not include information that can be used to identify Customers. The Customer may also be contacted for his/her views on our services as well as occasionally notified of important changes or developments to the service.

One of the further benefits of a Customer providing his/her information is to enable us to let Customers know about other products and services on offer which may be of interest, including details of new attractions or discount offers. We may contact Customers by post, telephone or fax, as well as by e-mail or SMS. Customers have the option to opt out of this communication prior to purchasing the goods and services. Customers who change their mind about being contacted in the future must contact us as set out below.

Disclosure of Customer Information
The information provided by Customers will be held on secure computers in the UK and may be accessed by or given to Livesmart staff and third parties including participating businesses for the purposes set out in this policy or for other purposes approved by the Customers. Where Customers have consented when providing their details, participating businesses may also contact Customers occasionally about their products and services which may be of interest, including offers and promotions other than those available through the system. Such businesses may contact Customers by post, telephone or fax, as well as by e-mail or SMS. Customers who change their mind about being contacted by businesses in the future must contact Livesmart as set out below.

Please note that participating businesses with which the goods or services are used may use further information obtained by them to market or to update their own databases. Finally, if Livesmart enters into a joint venture with or is sold to or merged with another business entity, Customer information may be disclosed to such new business partners or owners.

Unless required to do so by law, neither Livesmart, the business or, if applicable, the Box Office operator will not otherwise share, sell or distribute any Customer's information without such Customers consent.

Security and data retention
We employ security measures to protect Customer information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Customer credit or debit card details will not be retained beyond the point of requiring them for the purposes of making the relevant payment for which such details were submitted. All other information will be retained for a reasonable period or as long as the law requires.
Accessing and Updating
Customers are entitled to see the information held about them and may request Livesmart to make any necessary changes to ensure that such information is accurate and kept up to date, including details of what types of marketing such Customers would like to receive or not receive. Customers wishing to do this should contact Livesmart either by e-mail or by post to the addresses set out below. A charge may be made for supplying a customer's records.

Changes to this Privacy Policy
Any changes to this privacy policy in the future will be posted to the site and, where appropriate, through e-mail notification.

Force Majeure
Except where otherwise expressly stated in this policy, we cannot, and will not accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss, as a result of “force majeure”. For the elimination of doubt, in these conditions, “force majeure” means any event which we, or our sub-contractors, could not, even with all due care, foresee or avoid. Such events include, but are not limited to, war, threat of war, riot, civil strife, terrorism, industrial disputes, natural disaster, adverse weather, fire, etc.

Complaints & Disputes
Any disputes or complaints must be brought to our attention in writing no longer than twenty-one (21) days from the origin such. We shall then be granted an additional sixty (60) days to investigate and resolve such a dispute or complaint without involving third parties or outside solicitors, litigation or counsel.

In the event of a complaint or dispute not being satisfactorily resolved, both parties irrevocably agrees that the dispute will be settled and determined by final and binding arbitration pursuant to the United Kingdom and that such arbitration will be conducted in accordance with the Rules and Procedures in current effect under English law.

Contact
All comments, queries and requests relating to use of Customer information are welcomed and should be marked for the attention of the Operations Manager, and sent either by e-mail to [email protected] or by post to Live Smart Limited, Corn Exchange, Fenwick Street, Liverpool, L2 7QL, England.

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Contact Details

Company Catalyst Science Discovery Centre and Museum

Address Mersey Road

City/Town Widnes

County Cheshire

Postcode WA8 0DF

Country United Kingdom

Contact no 0151 420 1121

Website www.catalyst.org.uk

Email [email protected]

VAT Code Exempt

Tourist Board Visit Liverpool

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