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Terms & Conditions

Terms and Conditions: Trip Boat

These Terms and Conditions constitute a formal agreement between Anglo Welsh Waterways Holidays and our Customer (this being the person(s) who uses our products and/or services).

We and our Customer(s) accept and agree to be legally bound by these Terms and Conditions. A credit or debit card guarantee, full or part payment and acceptance of such by us for you to use our products and/or services signifies an understanding and acceptance of these Terms and Conditions.

Reservations
Advance reservations and/or ticket purchase is recommended to prevent disappointment. Such reservations can be made through this website.

Group bookings can be accepted by telephone and email; however, full payment is required in advance to confirm the booking and reserve your preferred date and time. Non-payment within seven (7) days of the booking may result in its cancellation. Payment can be made by card, or by bank transfer.

Booking Guarantee
Your credit or debit card details will be requested to purchase your trip boat ticket(s). If booking online, your credit or debit card details will be requested to complete your purchase and a "print-at-home" ticket will be generated. Full, itemised payment shall be debited but please note that your account statement will identify the transaction as "WebTicketManager" and not Anglo Welsh.

This is Anglo Welsh’s third-party payment clearing provider who operate our secure, PCI compliant online booking system and can be contacted directly at: Wincham Business Park, Wincham, Northwich, Cheshire, CW9 6GB. UK. Tel: 0161 956 2300. (www.webticketmanager.com)

If booking through an approved representative, payment will be taken in accordance with their own terms and conditions of ticket sales. Your reservation is duly guaranteed by the issuing of a payment receipt or tour ticket(s).

Cancellation by the Customer
Our cancellation policy does not permit the cancelation of trip boat ticket(s) however your statutory rights are not affected.

Cancellation by Anglo Welsh
Should we cancel, for whatever reason, and an alternative cannot be offered or taken, a refund in full (if applicable) shall be made within twenty (20) working days of such a cancellation being confirmed.

Compensation will not be made, and no liability will be taken where we are forced to cancel because of unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel because of your failure to comply with these terms. No additional compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.

Booking Amendments
Wherever possible, a booking amendment shall be accommodated without charge or penalty if requested fourteen (14) days or more prior to the event date. A charge of 10% of the net booking value shall be payable for all amendments made less than fourteen (14) days prior to the event date if such an amendment is possible.

Where an amendment cannot be made and the original booking cannot be fulfilled, then the Cancellation Policy detailed above shall be applicable.

Prices Quoted
Prices quoted shall be current at the time of booking. The price agreed shall not be subject to any change unless forced due to circumstances beyond our control. Such circumstances shall include civil riot, region or National emergency, war, route closure, severe weather conditions, etc. Where a price amendment is necessary, you will be notified in writing no less than twenty-eight (28) days prior to your event date.

Should a price amendment be unacceptable, the booking may be cancelled in accordance with our Cancellation Policy above but without penalty or administration charge if confirmed as cancelled fourteen (14) days or more prior to the event date.

Price Inclusions
Your ticket price shall include goods and/or services as indicated, statutory insurance, VAT, all taxes and anything specifically mentioned as "included".

Price Exclusions
Your trip boat ticket price excludes personal insurance, snacks, lunch, beverages, gratuities, and any other items not specifically mentioned as being included.

Concession Requirements
Bookings will be accepted at face value at the time of booking. We reserve the right to request proof of any concession during the booking. This proof includes any legal document that contains a recognisable photograph and date of birth. Should you not be able to produce such evidence, this may mean the concession being withdrawn and payment being requested amounting to the difference between what has already been paid and the full published price.

Children
Children under the age of sixteen (16) shall always be accompanied by an adult (aged 18 years and over). The full responsibility for children remains with the accompanying adult, including general behaviour so as not to disturb the other trip boat passengers.

Wheelchair Users
Unfortunately at present, we do not have provision for accommodating wheelchairs onboard. Wheelchairs and mobility aids may be left ashore, and every assistance will be provided to those who have limited mobility to get them safely onboard.

Animals and Pets

Animals and pets are not allowed on our trip boat.

Comfort
For the comfort and safety of all, alcohol, & tobacco is strictly prohibited. Non-prescribed drugs are strictly prohibited, and we operate a zero-tolerance policy that will involve the Police without hesitation.

Liability
In so far as our duties extend in providing a professional, safe and fit-for-purpose product, we, our staff and our agents shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise which are adjudged to be out of our control.

We, our staff and our agents shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise for any individual or company furnishing sub-contract services, transportation, attractions, accommodation or any other product or service in connection with our goods and/or supplies.

It is clearly stated, understood and agreed that, to the fullest extent to which liability may be excluded or avoided, We will have no liability, whether in contract or otherwise, for any losses, costs or damages, and in no event will be liable for any direct, indirect, incidental, special, punitive, expectancy or consequential damages, even if they are foreseen or foreseeable, arising or resulting from, or related to, our services and products.

In all cases, the maximum liability payable shall not exceed the total fee collected for the provision of the goods and/or services provided.

Warranty
We provide our service strictly on an "as is" basis without warranties of any kind, either expressed or implied, including, but not limited to, the implied warranty of fitness for a particular purpose. Your UK statutory rights are unaffected by our Warranty terms.

We are not responsible for, provide no representations to, warranties or guarantees with respect to, and will not be held liable in any way for any content, information, services or material on any third-party supplier, including, without limitation, any third party recommended, named or utilised by us. It is clearly stated, understood, and agreed that, to the fullest extent to which warranty may be excluded or avoided, the maximum warranty payable shall not exceed the fee collected for the provision of the goods and/or services provided.

Reserved Rights
The right is reserved to make operational changes at any time, whether to the goods, services, itinerary or otherwise, with or without notice, which is considered necessary prior to the event.

The right is reserved to cancel any booking at any time, should conditions or circumstances necessitate, offering substitutes of equal value or a full refund without administration charge or penalty as detailed under our Cancellation clause above. If circumstances deem such action a full and documented reason shall be provided.

The right is reserved to require persons who are unable to move independently to be accompanied by an adult companion who can provide all necessary assistance and take full responsibility.

The right is reserved to decline to accept, or retain, any person at the discretion of the management. If circumstances warrant such action a full and documented reason shall be provided and an equitable cash amount without penalty or administration charge shall be refunded in accordance with our Cancellation clause above. In such an instance, it shall be client's sole responsibility to travel further. No compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.

Reasons could include, but not be limited to:

- Violent, racist, verbal abuse or other such unacceptable behaviour
- Failure to comply with the laws of the United Kingdom
- Drunk and disorderly behaviour
- Misuse of un-prescribed drugs
- Refusal or failure to comply with health & safety issues
- Refusal or failure to provide suitable evidence of entitlement to partake in a tour
- Refusal or failure to pay the correct fee for taking a tour
- Any other behaviour deemed disruptive, dangerous or insulting to other passengers.

The right is reserved to re-allocate an unsecured booking at any time.

The right is reserved to make alterations or changes to these Terms and Conditions at any time, ensuring that customers with existing bookings receive the latest copy prior to taking their booking. Should the revised Terms & Conditions be unacceptable to a pre-booked customer, the booking may be cancelled without penalty or administration charge as detailed under our Cancellation clause.

Force Majeure
Except where otherwise expressly stated in these conditions, we cannot, and will not accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss, because of "force majeure". For the elimination of doubt, in these conditions, "force majeure" means any event which we, or our sub-contractors, could not, even with all due care, foresee or avoid. Such events include, but are not limited to, war, threat of war, riot, civil strife, terrorism, industrial disputes, natural disaster, adverse weather, fire.

Complaints & Disputes
Any disputes or complaints must be brought to our attention in writing no longer than thirty (30) days from the origin of such. We shall then be granted an additional sixty (60) days to investigate and resolve such a dispute or complaint without involving third parties or outside solicitors, litigation or counsel.

In the event of a complaint or dispute not being satisfactorily resolved, both parties irrevocably agree that the dispute will be settled and determined by final and binding arbitration pursuant to the United Kingdom and that such arbitration will be conducted in accordance with the Rules and Procedures in current effect under English law.