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Whitewater Rafting Llangollen (individuals)

Whitewater Rafting Llangollen (individuals)

These Terms and Conditions constitute a formal agreement between us and our
Customer (this being the person(s) who uses our products and/or services).
We and our Customer(s) accept and agree to be legally bound by these Terms &
Conditions. A credit or debit card guarantee, full or part payment and
acceptance of such by us for you to use our products and/or services
signifies an understanding and acceptance of these Terms & Conditions.

Reservations
 Advance reservations and/or ticket purchase is recommended to prevent
disappointment. Such reservations can be made through this website.

Booking Guarantee
 Your credit or debit card details will be requested to purchase your
ticket(s). If booking online, your credit or debit card details will be
requested to complete your purchase and a "print-at-home" ticket will be
generated. Full payment, as itemised, shall be debited and your account
statement will identify the transaction as "DataSpace / WebTicketManager".
This is our 3rd party payment clearing provider who operate our secure, PCI
compliant online booking system and can be contacted directly at: Wincham
Business Park, Wincham, Northwich, Cheshire, CW9 6GB. UK. Tel: +44(0)161 956
2300. ( www.webticketmanager.com )

If booking by any means other than online, your credit or debit card details
may be requested to complete and/or guarantee your reservation. Payment, as
detailed, shall be debited accordingly and your account statement will
identify the transaction as.........................

If booking through an approved representative, payment will be taken in
accordance with their own terms and conditions of ticket sales. Your
reservation is duly guaranteed by the issuing of a payment receipt or tour
ticket(s).

Where payment has not been completed, we may, at their discretion,
provisionally reserve your ticket(s) but reserve the right to re-allocate
them should another client request and secure them by payment. In this case,
you shall be duly notified and given the chance to complete your payment.

Cancellation by the Customer
 We regret that our cancellation policy does not permit the cancelation of
ticket(s). Your statutory rights are not affected.

Cancellation by Us
 Where we  cancel, for whatever reason, and an alternative cannot be offered
or taken, a refund in full (if applicable) shall be made within ten (10)
working days of such a cancellation being confirmed.

Compensation will not be payable and no liability will be taken where we are
forced to cancel as a result of unusual or unforeseeable circumstances
beyond our control, the consequences of which we could not have avoided even
with all due care. No compensation will be payable if we cancel as a result
of your failure to comply with these terms. No additional compensation,
consequential losses, additional travelling costs or other such claim shall
be accepted in such an unfortunate event.

Booking Amendments
 Wherever possible, a booking amendment shall be accommodated without charge
or penalty if requested fourteen (14) days or more prior to the event date.
An administration charge of 10% of the net booking value shall be payable
for all amendments made less than fourteen (14) days prior to the event date
if such an amendment is possible.

Where an amendment cannot be made and the original booking cannot be
fulfilled, then the Cancellation Policy detailed above shall be applicable.

Prices Quoted
 Prices quoted shall be current at the time of booking, acceptance and
acknowledgment. The price agreed shall not be subject to any change unless
forced due to circumstances beyond our control. Such circumstances shall
include civil riot, region or National emergency, war, route closure, severe
weather conditions, etc. Where such a price amendment is necessary, you will
be notified in writing no less than twenty-eight (28) days prior to your
event date. Should a price amendment be unacceptable, the booking may be
cancelled in accordance with our Cancellation Policy above but without
penalty or administration charge if confirmed as cancelled fourteen (14)
days or more prior to the event date.

Price Inclusions
 Your ticket price shall include goods and/or services as indicated,
statutory insurance, VAT, all taxes and anything specifically mentioned as
"included".

Price Exclusions
 Your ticket price shall exclude personal insurance, snacks, lunch,
beverages, optional activities, gratuities and any other items not
specifically mentioned as being included.

Concession Requirements
 As a general rule, bookings will be accepted at face value at the time of
booking. However, at our discretion, proof of any concession entitlement
claimed may be requested at any time during fulfilment of the booking. Such
proof shall include any legal document that contains a recognisable
photograph and date of birth. Failure to produce such evidence upon request
may result in the concession being withdrawn and payment being requested
amounting to the difference between what has already been paid and the full
published price.

Attractions, Highlights & 3rd Parties
 Attractions, highlights and 3rd parties experienced during fulfilment may
have specific reservation rules, payment procedures, health & safety rules
and terms & conditions which shall be applicable in full in conjunction with
these terms & conditions.

As in any product and service of this type, you are entirely responsible at
all times for your own safety and for that of others. Going off any unmarked
pathways, through closed gates, barriers or otherwise is done so entirely at
your own risk and no responsibility can, or shall, be taken in such an
instance. If in doubt, please ask.

Children
 Children under the age of fourteen (14) shall be accompanied by an adult at
all times. Full responsibility for children remains with the accompanying
adult, including general behavioural control so as not to disturb the
others.

Special Needs
 Please contact us to discuss specifically your needs if you are disabled or
a special need client requiring a wheelchair or other such mobility
assistance and/or special assistance. It is our intention to operate
access-for-all and we will make every effort to accommodate special needs
accordingly. We reserve the right to require persons who are unable to move
independently to be accompanied by a companion who is able to provide any
necessary assistance and take full responsibility accordingly.

Animals / Pets
 Animals and pets shall not be permitted with the exception of a registered
and documented guide dog in accompaniment of a visually impaired person.
Full responsibility for such an animal remains with the accompanying person,
including feeding, hygiene and general control so as not to disturb the
other passengers.

Comfort
 For the comfort and safety of all, alcohol, & tobacco is strictly
prohibited at all times other than in designated areas. Alcoholic beverages
can only be purchased on-site and not brought through the ticket entrances
in either direction. Non-prescribed drugs are strictly prohibited and we
operate a zero-tolerance policy that will involve the police without
hesitation.

Insurance
 We operate within UK laws that include compulsory and statutory insurance
against accident and third party liability. Personal insurance against
injury, item theft, loss, or any other such event is not included and it is
highly recommended that you take out your own Travel Insurance in good
standard travel procedures.

Overall Enjoyment
 We will not accept responsibility for your overall enjoyment. Whilst every
effort will be made to maximise your pleasure and experience, it is accepted
that every person's preference and tastes are unique and it would be
impossible to satisfy all of our customers all of the time. However, we
recognise that our own success is dependent on word of mouth referral and
prioritises customer satisfaction accordingly.

Liability
 In so far as our duties extend in providing a professional, safe and
fit-for-purpose product, we, our staff and our agents shall not be liable
for any injury, loss, expense, damage, accident, delay, irregularity,
stranded individual, personal negligence, weather, quarantines, sickness,
disease, act of God, Government restriction, legal regulation or otherwise
which are adjudged to be out of our control.

We, our staff and our agents shall not be liable for any injury, loss,
expense, damage, accident, delay, irregularity, stranded individual,
personal negligence, weather, quarantines, sickness, disease, act of God,
Government restriction, legal regulation or otherwise for any individual or
company furnishing sub-contract services, transportation, attractions,
accommodation or any other product or service in connection with a our goods
and/or supplies.

It is clearly stated, understood and agreed that, to the fullest extent to
which liability may be excluded or avoided, We will have no liability,
whether in contract or otherwise, for any losses, costs or damages, and in
no event will be liable for any direct, indirect, incidental, special,
punitive, expectancy or consequential damages, even if they are foreseen or
foreseeable, arising or resulting from, or related to, our services and
products.

In all cases, the maximum liability payable shall not exceed the total fee
collected for the provision of the goods and/or services provided.

Warranty
 We provide our service strictly on an "as is" basis without warranties of
any kind, either express or implied, including, but not limited to, the
implied warranty of fitness for a particular purpose. Your UK statutory
rights are unaffected by our Warranty terms.

We are not responsible for, provide no representations to, warranties or
guarantees with respect to, and will not be held liable in any way for any
content, information, services or material on any third party supplier,
including, without limitation, any third party recommended, named or
utilised by us.

It is clearly stated, understood and agreed that, to the fullest extent to
which warranty may be excluded or avoided, the maximum warranty payable
shall not exceed the fee collected for the provision of the goods and/or
services provided.

Reserved Rights
  The right is reserved to make operational changes at any time, whether to
the goods, services, itinerary or otherwise, with or without notice, which
is considered necessary prior to the event.

  The right is reserved to cancel any booking at any time, should conditions
or circumstances necessitate, offering substitutes of equal value or a full
refund without administration charge or penalty as detailed under our
Cancellation clause above. If circumstances warrant such action a full and
documented reason shall be provided.

  The right is reserved to require persons who are unable to move
independently to be accompanied by an adult companion who is able to provide
all necessary assistance and take full responsibility accordingly.

  The right is reserved to decline to accept, or retain, any person at the
discretion of the management. If circumstances warrant such action a full
and documented reason shall be provided and an equitable cash amount without
penalty or administration charge shall be refunded in accordance with our
Cancellation clause above. In such an instance, it shall be client's sole
responsibility to travel further. No compensation, consequential losses,
additional travelling costs or other such claim shall be accepted in such an
unfortunate event.

Reasons for such action shall include, but not be limited to:
 │Violent, racist, verbal abuse or other such unacceptable behaviour.
│Failure to comply with the laws of the United Kingdom.
│Drunk and disorderly behaviour.
│Misuse of un-prescribed drugs.
 │Refusal or failure to comply with health & safety issues.
│Refusal or failure to provide suitable evidence of entitlement to partake
in a tour.
│Refusal or failure to pay the correct fee for taking a tour.
│Any other behaviour deemed disruptive, dangerous or insulting to other
passengers.
 The right is reserved to re-allocate an unsecured booking at any time.

 The right is reserved to make alterations or changes to these Terms &
Conditions at any time, ensuring that customers with existing bookings
receive the latest copy prior to taking their booking. Should the revised
Terms & Conditions be unacceptable to a pre-booked customer, the booking may
be cancelled without penalty or administration charge as detailed under our
Cancellation clause.

Force Majeure
Except where otherwise expressly stated in these conditions, we cannot, and
will not accept liability or pay compensation where the performance or
prompt performance of our contractual obligations is prevented or affected
by, or you otherwise suffer any damage or loss, as a result of "force
majeure". For the elimination of doubt, in these conditions, "force majeure"
means any event which we, or our sub-contractors, could not, even with all
due care, foresee or avoid. Such events include, but are not limited to,
war, threat of war, riot, civil strife, terrorism, industrial disputes,
natural disaster, adverse weather, fire, etc.

Complaints & Disputes
Any disputes or complaints must be brought to our attention in writing no
longer than twenty-one (21) days from the origin such. We shall then be
granted an additional sixty (60) days to investigate and resolve such a
dispute or complaint without involving third parties or outside solicitors,
litigation or counsel.

In the event of a complaint or dispute not being satisfactorily resolved,
both parties irrevocably agree that the dispute will be settled and
determined by final and binding arbitration pursuant to the United Kingdom
and that such arbitration will be conducted in accordance with the Rules and
Procedures in current effect under English law.

Terms & Conditions

Disclosure of Risk

Ty Nant Outdoors Ltd asks you to read the following. It may have a bearing on your safety, & that of others that are involved in activities with you. 

Ty Nant Outdoors has legal & regulatory obligations to provide a duty-of-care to all that participate in any of our outdoor activities. As you would expect we take all reasonable steps to provide the level of care & assurances of safety that are appropriate to each of the activities. You should though be aware that there will always be certain risks that are inherent to outdoor activities. It is not possible to eliminate these risks without destroying the character & experience of each activity.

Participants are strongly advised to arrange their own insurance cover. The company is unable to offer any form of insurance cover (other than public liability).

The level of real, as opposed to perceived risk associated with the activities is very low. However, the types of risk may be something with which you are not ordinarily familiar. For avoidance of uncertainty, environments & situations that you may encounter include:

  • Rough / rugged terrain: this may cause you to experience greater than usual strain on joints & muscles
  • Physical effort: our activities may involve you in a greater level of exertion than in your usual day-to-day environment.
  • Height & water: whilst appropriate safety precautions are taken, some people can find situations at height or on water to be stressful.
  • Machinery: the addition of machinery, such as mountain or quad bikes, in combination with the environment used for the activities, plus human error, does present additional opportunity for accidents.
  • Natural environment: most likely to be a rapid & significant change in the weather, or unstable/slippery conditions underfoot, but can also include rock falls, lightening etc.
  • Slips & trips: the most common cause of accident throughout society, the opportunity for slips, trips & falls is likely to be greater than that which you usually experience.
  • Loss or damage: the environments and activities that you choose to experience may increase the potential for loss of or damage to your personal clothing or equipment.
  • Outdoor Activities are potentially dangerous activities.

As well as Ty Nant Outdoors part in ensuring as safe an environment as possible for each activity, participants also have a responsibility for safety. Your responsibilities are as follows:

  • Medical: please make us aware of medical condition(s) or injuries, past or present. We can then agree with you whether or not you should participate.
  • Disabilities: Disabled persons are welcome to participate in courses. Please send details of your specific needs to the company at the time of booking.
  • Fears & phobias: before commencing any activity, please ensure that we are aware if you have any major concerns, fears or phobias about the situation(s) in which you are choosing to place yourself. We will work with you to help ease your feelings of discomfort/apprehension/fear, & ensure that you are as comfortable as possible.
  • Drugs & alcohol: it is potentially highly dangerous to participate in any activity whilst under the influence of drugs or alcohol. Paddleworks Courses reserves the right to prevent any person participating in any activity, should we suspect that they may be under the influence of drugs or alcohol.
  • Instruction: you must accept & act upon all direction & instruction from our instructors.
  • Water Activities: All participants must be able to swim 25m and be confident swimming in open water.
  • Spectacles: may be worn at the discretion of the Course Director. It is recommended that spectacles are impact resistant with plastic lenses and frames. The wearer must accept that injury may still occur if any form of spectacles are worn and accept full responsibility for any such injury
  • Contact lenses: may be worn by participants at their own risk. .

Ty Nant Outdoors Ltd may require any participant to leave the course if that person acts in any such manner as to endanger him/herself or any other participant. The Course Director may require any participant to leave the course if that person is not of a suitable standard to be on that particular course. 

EQUIPMENT AND CLOTHING

  • Participants on Coaching Courses must provide some of their own equipment and clothing; all equipment must be suitable for the conditions of the day and activity booked onto and will be checked by the Course Director.
  • Equipment may be available from Ty Nant Outdoors Ltd. Some course may include the use of this equipment whereas others may require a hire fee.
  • Damage or loss to centre equipment caused by negligence, malicious acts or carelessness must be paid for at the time at current replacement value.

Mailing List: By signing a booking form and agreeing to the terms and conditions you are also agreeing to be added to the Ty Nant Outdoors Ltd mailing list. Please state on your form if you wish to not be added.

Booking Terms and Conditions

  • All bookings are made with Ty Nant Outdoors Ltd, (hereinafter referred to as The Company) whose office is Plas Ifa, Sunbank, Llangollen LL20 8EG.
  • To book a place, complete the Booking Form and send it to The Company with the agreed payment or deposit for a course. Unless the trip is full, you will receive confirmation of booking and course information via email.
  • The final balance should reach The Company no later than 30 days before the trip. If the balance is not received by the specified date, we reserve the right to cancel your booking and your deposit will be forfeited, unless a delay in your payment has been agreed by the Director of The Company.
  • We accept payment by cheque or bank transfer, Internet payment through paypal and via a paypal online terminal. ALL PAYMENTS to Ty Nant Outdoors Ltd
  • 5. Notice of cancellation must be given in writing. Should you cancel, the following scale of charges will apply: 
    • Cancellation more than 60 days before the course starts – 15% of course cost
    • Between 59 and 29 before the course starts - 30% of total course cost
    • Between 10 and 28 days before the course starts - 60% of total course cost
    • Less that 10 days before the course starts - 100% of total course cost
    • Similar terms are adopted throughout the leisure industry and cover the costs of advance payments made by The Company.
  • If you wish to transfer from one course to another, an administration charge of £50 wmay  be payable, up to the time that the final balance becomes due. Any transfer after this point will be treated as a cancellation. A transfer request must be notified in writing and will not be agreed on the original course booked until the administration charge has been received.
  • Whilst every effort will be made to adhere to the planned itinerary, it must be realised that with these types of adventurous activity changes to the programme will occur from time to time. The Company accepts neither responsibility nor liability, for any ensuing costs, or the consequences of any such change, however caused
  • Circumstances may arise where we are forced to alter dates, course duration, or venues before a course starts. We will try to inform you of any such changes as soon as we know of them
  • On assessing the conditions expected to be encountered or the abilities of the course students, our coaches may decide to alter any proposed plan, activity, objective, river section or activity if they believe that to continue with the published itinerary, or any latterly agreed alternative, would place anyone at undue risk
  • Our coaches will do their utmost to ensure that any problems are solved for the benefit of the course team as a whole. Signing the booking form signifies your acceptance of the coaches’ authority to make decisions affecting the group or individuals. For instance, the coach may require an individual or individuals to leave the course if they believe that a person or persons health is at risk, if an illegal act is committed, or behaviour may become, or has been, detrimental to the safety, enjoyment or well-being of the group
  • A client leaving a course at any stage, for whatever reason, will not be entitled to any refund unless agreed by a Director of The Company
  • We receive regular Travel Advice from the UK Foreign Office (FO). We will not knowingly operate courses in contravention of such advice if it is published before the due start date of a course.
  • We will cancel a course if the FO Advice effectively puts the destination country or significant parts of the country out of bounds such as to make the mountain objective untenable. If the main river objective remains achievable in observance of the FO Advice, we will alter the itinerary and the expedition will not be cancelled. For example, the FO may advise that it is unsafe to travel through an area which lies on the published approach. In such circumstances, if the river can be reasonably reached by using an alternative route, we will do so and the trip will not be cancelled
  • If the FO does not issue advice against travel, a disinclination to travel on the basis of a perceived threat or hazard, howsoever formed, will be interpreted as a voluntary cancellation and the charges set out in booking condition 5 will apply
  • Non-UK Nationals should consult their own government for advice on travel to the destination country and all countries transited en route
  • Course sizes described in this online brochure are target sizes and may be changed at the discretion of The Company.
  • We reserve the right to cancel any course which does not receive sufficient bookings to make it financially viable
  • Anyone booked onto a course cancelled by The Company will be entitled to a full refund. Anyone on such a course will be invited to transfer to another course and no transfer fee will be payable. Should they transfer to another course, any difference in price will be invoiced or credited accordingly
  • Neither The Company nor any of its representatives will be responsible for any illness, injury or death sustained on our courses, barring negligence by the company or it’s staff, nor will they be liable for any uninsured loss of personal property
  • The Company cannot be made liable for the consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, acts of God or other untoward occurrences, whatever they may be.
  • In the event of civil unrest in a particular region, we undertake to inform our clients of the situation as soon as we have knowledge of it. For all courses, you are advised to have insurance that covers you for all of the activities to be undertaken, including adequate insurance for mountaineering including cover for search, helicopter rescue and medical repatriation. There may be cases where insurance is obligatory.
  • Having made every effort to ensure the correctness of this website, we cannot be held responsible for any inaccuracies. Prices in this online brochure are based on costs as at Feb 2011. We sincerely hope that surcharges will not be necessary, but in the unlikely event that they are, you may cancel your booking without penalty if the surcharge amounts to more than 10% of the cost of the course.
  • The Company's agents and representatives, other than a Director of The Company, are not entitled to promise refunds for whatever reason, and The Company will not be bound by any such promises
  • These booking conditions may only be waived in special circumstances, and in writing, by a letter from a Director of The Company The terms and conditions of all agreements made with The Company shall be subject to, and governed by, English law.

Thank you for taking the time to read & consider this Disclosure of Risk and terms and Conditions. Prior to commencing your chosen activity/activities, Ty Nant Outdoors Ltd will ask you to acknowledge your acceptance of the disclosed risks & terms and conditions by signing a related Acknowledgement of Risk. In doing so you will confirm that you have read & understood the content of the Disclosure of Risk and terms and conditions. A parent or guardian must counter-sign for anybody under the age of 18. Signing the Acknowledgement of Risk and terms and conditions does not release Ty Nant Outdoors Ltd from any of our obligations towards you, nor does it affect your statutory rights.

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