Harewood House

Experience Voucher

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Terms & Conditions

Terms & Conditions

When booking on behalf of another person, the individual making the booking and paying for the experience will have the overall responsibility for everybody within their party booking agreeing to these Terms & Conditions.

Payments

To secure a booking we ask for a full payment in advance.

All payments are non-refundable or transferable to another date.

Cancellations and Refunds

All payments are non-refundable or transferable to another date.

If Harewood cancel your booking, i.e. if we deem the weather to be un-suitable or conditions too dangerous to trek, we will offer you an alternative date or a credit note for your booking. In some circumstances we may give you a full refund.

Health & Safety

Alpacas have the capability to kick, spit and bolt if distressed or frightened. The staff member delivering the experience will explain on safe handling and behaviour around our animals before the session begins, to ensure that the likelihood of this risk is significantly reduced.

The trek options require a moderate level of physical capability for you to be able to participate fully. We must be made aware of any medical condition or physical impairment which may affect your ability to participate. This includes; visual or hearing impairments and pregnancy. If you are unsure of your ability to participate, please discuss this with us and we can advise on the best option for you.

Participants of treks and experiences must be willing to listen and take instruction prior to handling the animals and during the treks and experiences.

The experiences are outdoor activities and involve the handling of animals. We ask that you dress appropriately, taking the weather and nature of the activity into consideration. If a participant arrives with inappropriate clothing or footwear for the activity they have booked, we reserve the right not to allow them to handle the animals or trek for reasons of safety. A refund will not be available in these circumstances.

Age Restrictions /Bookings for Children

The individual experience has an age minimum of 13 years, for Health & Safety purposes.

Children must have reached the minimum age to participate in the experience. By paying for and engaging on your experience or trek, you are agreeing that any children booked on, on the day of your booking have reached the respective age and the relevant birth date for the option you have booked.

We cannot accept any children on the individual experience under 13yrs of age, this includes babies.

We cannot accept any children on the family experience under 7yrs of age, this includes babies

We cannot take children under 18years old on any experience without and an accompanying adult.